F.A.Q. - frequently asked questions

  1. What do I need to establish VoIP communication?
  2. How to use the VoIP G&MS service?
  3. How to setup my equipment?
  4. Where can I register with my internet telephone?
  5. How can I test the quality of VoIP G&MS service?
  6. How to dial a number?
  7. How can I buy call credits?
  8. How to send SMS?
  9. How fast will my payment be processed?
  10. Can you also bill in USD?
  11. How to receive calls from my personal computer?
  12. Is there any calls data and records?
  13. Can I use my regular phone for VoIP G&MS service?
  14. Where and how to buy an АТА device?
  15. Does the computer need to be switched on, if I make a phone call with my VoIP phone?
  16. How do you charge the calls?
  17. When do call charges take effect?
  18. Which Codecs do you support?
  19. Can I receive phone calls from regular phone or mobile?
  20. Is the difference between a virtual number and DID Number?
  21. I haven't received an email confirmation with my customer login data.
  22. I have lost my username and/or password. What should I do?
  23. Does VoIP G&MS contain any advertising or spyware?
  24. Customer support
  25. Do you offer special rates for large volumes?
  26. Do you also provide a reseller option?

  1. What do I need to establish VoIP communication?

    • Computer
    • Headset or USB Phone
    • Software (softphone)
    • Personal account VoIP G&MS
    • Broadband internet connection (at least 30KB/s)

    If you prefer make calls independently from the PC, you can use some of the existing VoIP hardware. You simply have to connect your VoIP phone with a free network connection (for example at your ADSL-Router) and configure our server data. The usage of the VoIP Phone doesn't differ from the one of a normal/regular telephone.

  2. How to use the VoIP G&MS service?

    You can use VoIP G&MS service by completing our registration form. You will receive on your email your customer’s number/user name (which will also be your virtual phone number), as well as your initial password.

    The next step is to download some of the software recommended by us, and to get a microphone and a headset. You will be also able to make free Pc-to-Pc calls from and to every location worldwide.

    If you wish you can buy prepaid credits with different values and thus you can talk and send SMS to every regular phone or mobile worldwide.

  3. How to setup my equipment?


    General software configuration:

    Account: your VoIP G&MS number

    Auth Name: your VoIP G&MS number

    Server: sip.voip-gms.com (for xDSL connection: 77.77.138.10)

    SIP Port: 5060-5070

    Display name/number: fill in your name, this name or number will be displayed in the phone screen of the person you are calling

    User name /Account number name: your VoIP G&MS number

    Password: your VoIP G&MS password

    Authorization user name: leave empty or fill in your VoIP G&MS number

    Domain/Proxy server: sip.voip-gms.com (for xDSL connection: 77.77.138.10)

    Stun server (option): stun.voip-gms.com (for xDSL connection: 77.77.138.10)

    Register: sip.voip-gms.com (for xDSL connection: 77.77.138.10)

    Outbound proxy server: leave empty


    Configurations for LINKSYS SPA3102:

    Line Enable: Yes

    SIP Port : portnumber 5060

    Proxy: sip.voip-gms.com (for xDSL connection: 77.77.138.10)

    Stun server (option): stun.voip-gms.com (for xDSL connection: 77.77.138.10)

    Register: Yes

    Make Call Without Reg: Yes

    Register Expires: 3600 seconds

    Ans Call Without Reg: No

    Display name: you can fill in your name, this name will be displayed in the phone screen of the person you are calling

    User ID: fill in your username, this is the number you used for the registration of your VoIP G&MS account

    Password: fill in your password, this is the password you used for the registration of your VoIP G&MS account

    Use Auth ID: set to No

    If you have audio problems: Use a STUN server (stun.voip-gms.com), with port 3478 (if supported by your device) Use the G.711 codec

  4. Where can I register with my internet telephone?

    You can register with our internet telephone everywhere worldwide and use VoIP telephony - the only thing you need is broadband internet access, to connect your notebook or sip phone.

  5. How can I test the quality of VoIP G&MS service?

    After introduce the configuration of a phone or softphone you can make a FREE test call to 797777 or 00359 4922502.

  6. How to dial a number?

    When you wish to make an international phone call through your VoIP G&MS account, you do the same operation as with every regular phone:

    You dial 00 + country code + the phone number (before dialling the number you should dial the area code when you call regular phone, or the mobile operator code)

    Example: If you want to call Portugal dial 00 + 351 + 21 (for Lisbon) 1234567

    When you wish to dial a regular phone in Bulgaria you should dial the city code and the number:

    Example: If you want to call Sofia dial 02 + 1234567

    When you wish to talk to mobile operator in Bulgaria you dial the mobile operator code and the number:

    Example: If want to call Vivatel dial 0878 123456

  7. How can I buy call credits?

    To buy credit please enter in your personal account, choose the option "Buy now" and continue the Checkout Procedure.

    You can pay with paypal.com, moneybookers.com, ePay.bg, Western Union or by bank transfer.

    The minimum amount of prepaid credits you can order is 10,00 EUR.

  8. How to send SMS?

    To send SMS, please enter in your personal account and choose option “Send SMS”.

    The value of the SMS you send will be deducted directly from your prepaid credits.

  9. How fast will my payment be processed?

    As soon as we receive your payment, we will credit your account immediately. Please note that we cannot influence the transaction time before your payment reaches us. Please make sure to include your customer number when you transfer a payment! Please, inform us immediately by e-mail about the payments you made.

  10. Can you also bill in USD?

    Sorry we only work in EURO. Your USD payment will be converted in euro at the current exchange rate. Calls are charged in EURO only.

  11. How to receive calls from my personal computer?

    Your user name is your virtual number. It can be dialled by every subscriber of our network. The calls between our network subscribers are free of charge.

    If you have also ordered your DID number you will be able to receive calls from every regular phone or mobile worldwide.

  12. Is there any calls data and records?

    Yes. When you sign in to your account by filling in user name/number and password there you will find all the necessary information about calls, duration, paid amount, used and remaining call credits, etc.

    Every call is charged immediately after a connection has been made.

  13. Can I use my regular phone for VoIP G&MS service?

    Of course, for this purpose you will need a telephone adaptor (АТА device), which will makes the connection between the regular phone and the Internet.

    If you wish, you can buy an IP-phone, which eliminates the need of additional phone adapters (АТА). IP-phones are offered fully configured for VoIP use. In order to use our service you will just have to configure VoIP G&MS data in your IP-phone.

  14. Where and how to buy an АТА device?

    We offer to our customers preconfigured, for work in our network, АТА devices. You choose the way of payment.

    Please see the hardware for more information about the technical data of the different devices.

  15. Does the computer need to be switched on, if I make a phone call with my VoIP phone?

    No. Your VoIP phone only needs to be connected to the internet, usually via a router.

  16. How do you charge the calls?

    Calls are billed in 1 minute increments.

  17. When do call charges take effect?

    Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

  18. Which Codecs do you support?

    We support the following codecs:

    • g711 –u, a
    • gsm
    • g729
    • g723
    • h263
    • h261
    • g726
    • adpcm
    • speex
    • lpc10
    • slin
    • ilbc

  19. Can I receive phone calls from regular phone or mobile?

    Yes, by subscribing for our ‘real phone number (DID Number)’ service. Through this number you will be accessible by every landline phone or mobile world-wide.

  20. Is the difference between a virtual number and DID Number?

    With the virtual number you will be able to make outgoing calls to any landline phone or mobile in the country and abroad but you will only be able to receive calls from other subscribers of our VoIP service.

    The subscription for a real number allows you to receive incoming and make outgoing calls from and to every landline phone or mobile anywhere you are.

  21. I haven't received an email confirmation with my customer login data.

    It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 24 hours after registration, please send an Email to support@voip-gms.com and ask for the status of your registration.

  22. I have lost my username and/or password. What should I do?

    Please, contact us!

  23. Does VoIP G&MS contain any advertising or spyware?

    No.

  24. Customer support

    If you have any questions or problems regarding your account, please contact us

  25. Do you offer special rates for large volumes?

    Yes, we do! We offer special discounts for our clients.

  26. Do you also provide a reseller option?

    Yes, we offer reselling programs

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